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The post holder will be primarily responsible for providing support in Edinburgh as a base location with occasional travel to other regional sites. The support includes 1st line AV support and 1st/2nd level IT support with a high degree of customer service for all technical support queries, taking ownership and managing ticket lifecycles, supporting the CMA joiner and leaver process among other processes while taking a proactive approach when dealing with end user issues in line with business policies and processes, operating to the Information Technology Infrastructure Library (ITIL) service management standards.
45 Alexandra Road
DISO designs, builds and supports user-centred digital and technology services for the justice system: services that make a real difference to our staff and users. Millions of people every year interact with our services, and DISO plays an important role in improving access to justice and making communication and connectivity experiences simpler and more efficient for all users.
As a DevOps Engineer at MoJ, you will work with colleagues across Technology Services and build strong relationships with Service Owners, Information Security, Customer Service Operational Teams, Delivery Managers, Product Managers and other key stakeholders. You will share knowledge of tools and techniques with the wider team and community. You will be comfortable working across multi-disciplinary teams and flexible enough to adjust, at short notice, to immediate demand.
The role will provide a dedicated 3LS support function dealing with service requests, tickets and major incidents. Occasionally you will participate in support during Out of Hours (OoH), for which you’ll be paid an allowance and further payment if dealing with incidents.